End users and/or consumers are persons who use the product (s) for their own use and do not resell them. We reserve the right to refuse the sale of our product (s) to other retailers or bulk buyers.

Even though anyone can visit our website, product (s) can only be purchased by end users and/or consumers aged 18 or over, or when you have permission from your parent or legal guardian.

Unfortunately, it is not yet possible to ship our online product(s) to every country or region. Please check our website for the countries and regions where we do ship our product(s) to.

Of course we are very pleased that you decided to order our product (s).

Placing an order via our website is easy and consists of the following steps:

1. search for the product (s) you would like to order via the menu or the search function;
2. add the product (s) you like to order to your shopping cart by clicking on “Add to shopping cart “;
3. proceed to “Order” – If you already have a Luxtotes account, please login. If not you can create your own account by registering on our website;
4. in case you order as a guest without creating an account, please fill in all necessary information (such as your name, address, email address and telephone number) – check your information and your order before making it final;
5. choose the desired shipping option;
6. choose one of the possible methods of payment;
7. before you place an order we need you to confirm that you have read our “Rules of the Game” and agree to them;
8. click the button “Buy” in order to purchase and pay for the product (s) (you have now entered into a binding obligation with us);
9. After clicking “buy” you must complete the payment in the manner of payment chosen by you [within the prescribed time]. As long as you have not completed the payment [within the prescribed time], the product (s) will not be reserved and the risk increases that the product (s) will no longer be available but as soon as we have received the payment, the order will be executed (subject to the availability of the product(s) purchased. ;
10. you will receive an email with all the particulars of your purchase; and
11. as soon as we have shipped your product (s), you will receive a confirmation of shipment by email.

We are entitled to refuse or cancel your order. However, we must have a justified reason for doing so. Examples of situations in which we can refuse an order or cancel a purchase include, but are not limited to:

1. an obvious error or other incorrectness with regard to a product (s) offered on www.Bagluxury.co

2. the product (s) is not available or in stock; if this is so, we will inform you as soon as possible and will not process the order;
3. your invoice information is not correct or is impossible to verify;
4. we have reason to believe that your order or payment is fraudulent;
5. there is suspicion of credit card or debit card fraud;
6. we cannot deliver to the address stated by you;
7. we have reason to believe that you are not an end user and/or consumer;
8. you are under 18 years of age and we have reason to believe that permission is not received from your parent or legal guardian; or
9. no full payment is made.

In the above cases, to the extent permitted by applicable law we are not liable for damages or costs as a result of the refusal or cancellation of your order.

The prices on our website are consumer prices and include GST where applicable but exclude shipping costs.

The prices only apply to purchases via our website and may differ from the prices that are used for the same product (s) in a Bagluxury.co store. The final price to be paid will be displayed on the checkout page.

Not all product (s) and offers that are offered on our website are also available in Bagluxury.co stores and vice versa.

Promotions or discounts on the website cannot be used in combination with other promotions, offers or discounts. Promotions and offers only apply to purchases made via Bagluxury.co

The costs and the expected delivery date of your product (s) will be clearly displayed on the checkout page for your order.

In principle, we will only process and deliver your order after receipt of the payment.

Luxury Bags accepts various methods of payment including credit and debit cards. Additionally, we offer other commonly used payment methods in a particular country; these are clearly listed on our website.

We accept no other methods of payment than those mentioned on our website.

We remain owner of the product (s), until you have paid for the product (s) in full.

We deliver the order in the manner you selected and at the address that has been given by you when placing your order which address cannot be changed after the order is completed. Where we are unable to deliver to your address, we may:

1. make another delivery attempt at a later date
2. deliver your parcel at a local pick up point

The times of delivery mentioned by us are only indications and are not guaranteed. The latest time of delivery is 30 calendar days. We try to inform you about any delays, in so far as possible. In so far as permitted by law, we are not liable for any damages as a result of late delivery.

Important: it is important that you check the parcel at the time of receipt. Where the parcel is damaged, you would need to inform us immediately of this and in any case within 2 (two) calendar days from the date of receipt of the parcel.

Important: once you have accepted the parcel (without reporting any damage to us), the risk of loss, damage or reduction in value of the product (s) is at your expense and risk. This means that if the product (s) is lost or damaged after you have accepted it, to the extent permitted by applicable law you are responsible for that loss or damage

Although we would regret this very much, under our customer satisfaction policy you are entitled to cancel your order. There are a number of special rules for this, which we will explain in more detail below.

If you would like to cancel the order, you would have to contact our customer service to the following email address:

support@bagluxury.co

If the order has been processed then we will not be able to cancel. You would have to return via the return process as per point 9.

If the product (s) have already been shipped or have been delivered to you, you can return your order as described below. We give you the right under our customer satisfaction policy to return the product within 2 calendar days of delivery of the product, under the following conditions.

To give us a better chance to solve possible problems, we ask you to reach out to the Customer Service Team:

1. to state clearly to us what the defect or problem with the product (s) is; and
2. to include several pictures of the product (s) clearly showing the defect and overall state of the product (s).

For returns, you can reach the Customer Service team to the following email address: support@bagluxury.co

You can return a product (s) in one of the following ways:

1. PAID by you: Return by courier; Your product (s) will be picked up by a courier at the address as stated on your order. You can arrange this through our customer service. Please note that this service is chargeable to you. Visit our Returns page on our website for further information.
2. FREE: Return to store; You can return your product (s) to any Bagluxury.co store in the same country where your product (s) was delivered. Visit our Returns page on our website for more information.

Please note that we will only be able to adhere to triggering the refund amount within 14 days if the local shipper is able to deliver the product (s) to us within that period.

It is important that you follow the guidelines below when returning the product (s):

1. Place the product (s) that is being returned back in the original packaging and pack it well in a box, bag or carton to protect the product (s) and its original packaging. Important: the parcel must be properly closed and taped.
2. Fill in the return form accurately.

Except as provided by law, No EXCHANGE/RETURN are allowed on YEEZY products.

Important: we do set the condition that the product (s) and packaging are in the original unused condition (or as arrived in) and are complete. This means that you must treat the product (s) and the packaging with care (in the same manner as you would do in a store). You may only unpack the product (s) in so far as this is necessary to be able to assess the size, nature, characteristics and working of the product (s). You may, for instance, try on clothing or shoes for size but you may not wear them. Do not remove tags or labels when trying on the product (s).

Important: the state of the product (s) returned is checked by us on receipt. If the product (s) is worn or damaged, we reserve the right to come back to you as to the re-sell value of the product (s).

When returning all products purchased, if the procedure has been followed and the products are in new and unused condition, we will trigger a refund to you of the full purchase amount plus shipping costs within 14 calendar days following our receipt of your cancellation.

When returning only part of an order, if the procedure has been followed and the product (s) is in new and unused condition, we will only trigger a refund to you of the value of the product (s) without the shipping costs.

Important: additional costs as a result of the more expensive shipping method chosen by you than the cheapest standard delivery offered are never refunded.

If your product is defective, you can either directly head down to the store for assessment of the product or you can contact the Customer Service Team to the following email address: support@bagluxury.co

However, please be informed that only Store manager and District manager are qualified to assess the product. Non excludable statutory rights and remedies may also apply if a product is defective. These “Rules of the Game” do not affect your non excludable statutory rights. If one of the rules in the “Rules of the Game” differs from the non-excludable statutory rights to your disadvantage including the rules set out in this section on your refund and reimbursement entitlements or the section addressing how far does Bagluxury.co liability go, the relevant rule does not apply, your non excludable statutory rights apply instead.

If unexpectedly a product (s) delivered by us nevertheless has a defect or does not comply with a non-excludable statutory requirement in another way, we kindly ask you to inform our Customer Service of this defect as soon as possible.

We will then review the product (s) and advise you of the next steps. In the case of a well-founded claim under your non excludable statutory rights and remedies, we will refund you the purchase price. If a delivered order is returned in full, we also refund the standard return shipping costs paid by you.

Important: To the extent permitted by law, if only part of an order is returned, the return shipping costs are not refunded.

We aim to deliver excellent service, both online and offline. Integrity, excellence, service, teamwork and community form part of our core values. If your experience with us is not of the quality we aim for, please let us know. Tell your story and do not forget to mention with which store or Customer service representative you had your experience.

You may contact our Customer Service Team by telephone, email and post. You can find our contact details on our website (Bagluxury.co)

Please note that the contact details may differ per country.

If you send it via post, you may send your letter to:

Bagluxury.co Ltd.

Attention Customer Service Team

16192 Coastal Highway,
Lewes, Delaware, 19958
United States

support@bagluxury.co

Bagluxury.co@gmail.com

Finally there are a number of general standard rules which are important to note. We list them below:

1. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You may be liable for the losses or damages we or other third parties suffer due to any unauthorized use of your account. You are prohibited from using another person’s account without authorisation. 
2. If you are under the age of 18, you must obtain permission from your parent or legal guardian to purchase our product (s). If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these “Rules of the Game” on the minor’s behalf and you will be responsible for the minor’s actions and any transactions associated with the minor’s use of our website.
3. You agree not to communicate any of the following content [on the website or] when you contact our Customer Service Team by telephone, email and post:
   • No offensive content, such as defamatory content, content involving violence, cruelty, nudity, sex, sexual deviancy, pornography, sexual degradation, solicitation of prostitution, offensive language, crude references or hate speech; or content which is indecent, obscene, false or offensive in character, regardless of whether there is malice or intention to annoy, abuse, threaten or harass any person.
   • No content which is misleading, false or deceptive (for example, content that is misleading as to any alleged defects).
   • No content promoting terrorism or terror-related activities. 
   • No content which infringes intellectual property rights or causes confusion on the relationship with other individuals. 
   • No content involving the impersonation of individuals without such individuals’ written consent. 
4. Our website and all data and/or information on the website are provided on an “as is” and “as available” basis without any warranties, claims or representations made by us of any kind either expressed, implied or statutory with respect to our website. 
5. You are responsible for any loss or damage we may suffer as a result of your breach of these “Rules of the Game”.
6. In the unlikely event that you believe that you have to go to court to solve a problem, You agree that the applicable court is that of Singapore.
7. If you visit our website or send us an email, you communicate with us electronically. For contractual reasons you agree to receive notifications in an electronic manner and you agree that written communication also means any form of electronic communication (for instance email). This provision does not affect your statutory rights.
8. The content of your purchase agreement is not saved by us for an indefinite period. You will receive a confirmation of your purchase agreement by email and you must save this yourself for any later consultation.
9. These “Rules of the Game” are applicable unless they are inconsistent with mandatory statutory provisions. If any part of these “Rules of the Game” must be considered not valid for any reason whatsoever, this does not affect the validity of the remaining part of the “Rules of the Game” and this remaining part is considered to remain in full force and effect.
10. We reserve the right to change these “Rules of the Game” at any time without prior notification, whereby the new amended “Rules of the Game” take effect at the time of placement on the website. Your continued use of the website constitutes your acceptance and agreement to be bound by the latest version of the “Rules of the Game”. Any changes will not affect any orders which were placed by you prior to the uploading of the amended “Terms and Conditions”.
11. The provisions of the United Nations Convention on the International Sale of Goods shall not apply to these “Rules of the Game”