SHIPPING policy

The shipping carrier we use depends on where you are located.

Customs clearance can increase the delivery time if your package is held up by customs officials.

Time and cost of transit vary depending on where you’re located and where your package is coming from and can be considerably high for international destinations.

Shipping cost:

  • US & Canada: $8 – $35
  • EU & AU: $12 – $50
  • Others: $12 – $40

Shipping time:

  • US & Canada: 8 – 14 business days
  • EU & AU: 10 – 17 business days
  • Others: 9 – 15 business days

Our couriers deliver between 9 AM and 6 PM between Monday and Friday. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

We want you to get your new purchase as soon as possible! That’s why we start preparing your orders as soon as we receive your payment. If an item you ordered is currently out of stock, we will try to source it from one of our other Bagluxury.co stores and dispatch it from there. In that case, the processing and delivery time of the order may be slightly delayed.

If you place your order during the weekend, we will start processing it on the following Monday.

You will be able to check the status of your order in 2 ways:

On our website:

Go to Order Tracking page, insert your Order ID and your email address, then hit Track button.

On the courier’s website:

Go to the track and trace section of the courier’s website, and fill in your track and trace number, which you can find in the Shipping Confirmation email:

You should be receiving your tracking number in the Shipping Confirmation email sent when we send out your order. This will usually take 3 – 5 working days after placing the order. 

There are some cases where it might end up at your spam or junk folders of your email.

If you have not received the email within this time frame and could not find it, you may contact our Customer Service team for tracking information.

We currently do not offer any shipping methods other than Standard. Please check our Shipping Information for more details. If you place your order during the weekend, we will start processing it on the following Monday.

If there are some minor mistakes on the shipping address, you may contact our Customer Service team to inform.

If your order is already in transit and the courier can’t deliver it due to the wrong address, it will be automatically returned to our warehouse, and refunded.

We strongly encourage you to check your shipping details carefully before checking out to avoid shipping address issues.

Our couriers will generally make up to 2 attempts to deliver your order to the address which you have indicated upon placing your order. 

If you are not available to receive the parcel at the second delivery attempt, it will be returned to Luxtotes and refunded. Unfortunately, it is not possible for us to arrange a new delivery at that point, but you are always welcome to place a new order.

We always do our best to make sure your order reaches you in the shortest time possible. Occasionally, delays can happen, which are often beyond our control. In this case, we advise you to check our delivery partners’ website with the tracking number provided for shipping updates.

In rare cases, it might happen that an incorrect item is sent out due to a human error. Please contact our Customer Service team within 2 days of receiving the order to let us know about the issue. We will do everything we can to resolve it for you.

If you realize that an item is missing after the delivery, please wait 1 – 2 more days as it might be on a separate shipment fulfilled by another store. After waiting, if there are still no delivery do feel free to contact our Customer Service team (in any case within 2 days following the delivery).

Our team will investigate with the carrier company. Since we might ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will of course refund you for the missing product(s).

Note: You may refuse the delivery if the outer box seems damaged, or tampered with. In that case, the parcel will be automatically returned to us, and we will refund you for the item(s).

We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may still occur during transit.

If you see that the outer box is damaged, have signs of tampering and/or the seal has already been opened, please refuse the delivery. It will be automatically returned to our warehouse, and we will refund you for the item(s).

If you notice that the contents are damaged or faulty after you already accepted the delivery, please contact our Customer Service team within 2 days of receiving the order and we will assist you with the refund.

Please check with your neighbours to see if one of them received the package for you. If you can’t find it, contact our Customer Service team for assistance. We will do everything we can to locate your order for you. In any case if it is confirmed that your order was lost in transit, we will refund you in full, no worries about that.